One-to-One Bereavement Support
We offer a caring and understanding person for you to talk with in complete confidence:
- On a one-to-one basis
- In your own home or in a counselling room
- For as long as you need
Each Cruse bereavement volunteer is chosen with great care and is also specially trained.
If you need more support or would simply like more information please complete our enquiry form or if you prefer you can telephone us and leave a message on our answerphone and a Cruse volunteer will contact you as soon as possible.
All members of our Branch work on a voluntary basis. Services are free to clients though contributions to overheads are welcome. Click here to find out how to send us a donation.
Process for dealing with requests for help
- Caller phones in
- Telephonist takes the call or the message from the 24 hour answerphone
- Allocator contacts either the Bereavement Volunteer, trained in counselling skills, or Social/ Support group as requested by the Caller
- Caller is contacted by Bereavement Volunteer or by Social/Support group
- Bereavement Volunteers, trained in counselling skills, are divided into five groups that meet monthly with their group leader who supports them in their work. We aim, in this way, to provide a high standard of service to clients who contact Cruse.
- We invite clients to complete a questionnaire at the end of bereavement work as we are always looking for ways to improve our service. It is heartening and encouraging therefore to report that 95% of the returned questionnaires indicate that clients are extremely satisfied with the support they receive.
Things people say about us
"My bereavement volunteer was warm, sympathetic and objective and his manner open, frank and informed. He helped me to find steps to a way forward - previously this was not possible - many thanks."
"So much time and effort has been put into helping me. Many thanks, please keep going."
"I was really impressed with the speed at which
I was able to see a bereavement volunteer."
Cruse Bereavement Care exists to promote the well-being of bereaved people and to enable anyone
suffering a bereavement caused by death to understand their grief and cope with their loss.